Return & Store Credit Policy

We want you to love your purchase. If there is an issue with your order, you must contact us within 48 hours of delivery.

All sales are final. We do not allow order cancellations once an order has been placed. If a return or refund is approved, refunds are issued as store credit only. No refunds will be issued to the original form of payment.

Return items must be unworn, unwashed, free of odors, stains, makeup, pet hair, and have all original tags attached. Palm Street reserves the right to deny any return that does not meet these requirements.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and the packaging. We will review each case individually and work toward a resolution. Claims submitted after 48 hours may not be eligible for replacement or store credit.